Return Policy

We are committed to ensuring your satisfaction with any product you have ordered from us.

We offer 15 days return policy from the delivery date of the product.

You may return merchandise to us in the following ways: 

You can e-mail us at or

● Go to ‘Orders’ and select the item(s) you want to return.

● Click on the ‘Return’ option.

● Select your reason for returning the item and confirm your return request.

Urban Shore doesn’t facilitate reverse pickup of your product, therefore, we encourage you to return & bear the shipping charge for your product within 14 days of registering the complaint.


We shall process the return subject to receipt of the merchandise at our warehouse in the following conditions:-

a)    The pair should carry the original technology tag, with MRP Sticker affixed on the tag.

b)    The guideline stickers on the back (outsole) of the product.

c)    The sticker on the other side with Style name, barcode and style code.

d)    Inserts in both the sides.

e)    The item must be returned in the original brand box (packaging).

Any returns/exchanges by courier must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not properly accompanied by the proper sales invoice.

Unfortunately, we can’t replace products that you’ve already ordered. On the bright side, you can request a return and place a separate order for the new product(s) you want to order. We’ll help you along the way.


Please note:

Merchandise purchased during promotional offers or discounted scheme cannot be returned, exchanged or refunded.

No cash returns are provided.

Credit Note will be valid for one month from the date of issue.

This code can be redeemed only one time, it cannot be use partially.

You can use this credit note for the purchase of same value or higher value.


If the product you have ordered is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, we will accept returns within 72 hours as follows:

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 72 hours from the date on which these goods are delivered.

Please do not accept delivery of any item where the outer packaging is damaged or tampered with in any manner.

Modification of Terms and conditions of Exchanges and Returns policy: may at any time modify the User Agreement without any prior notification to you. Management decision of the would be the final decision subsequent to any modification of the User Agreement; we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.


If you have any questions, please call us at 011 4654 8122 or email us at