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Welcome to the ‘www.urbanshore.in’ the ‘website’). This website is owned and operated by Urban Shore (Milestone Proestate India Pvt Ltd) If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team at
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Urban Shore. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.
In order to make a purchase through the Urban Shore website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
Accuracy of content
We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including all applicable taxes and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus taxes at the current rate and delivery charges as set out in the delivery options section of this website.
The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Urban Shore disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.
You are able to correct errors on your order up to the point at which you click on ‘submit order’ on the final page of our ordering process.
Deliveries can only be made within India. If you have a question about delivery outside of India we will advise you if you call our customer services team on +91 11 4654 8122 or email firstname.lastname@example.org
Whenever referred to, working days exclude Sunday and Bank holidays. Orders to one address may be delivered in one or more deliveries however delivery charges may be applicable. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address.
Acknowledgement and acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this.Our acceptance of your order will take place upon despatch of the product(s) ordered.If you require any information concerning your order please email us at
email@example.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
You should inspect the merchandise upon receipt; you will be deemed to have accepted the order unless you notify us upon receipt that there is a problem. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.
Your statutory rights are not affected.
Payment can be made by any of the following methods: Visa, Mastercard, Delta, Solo, Maestro, American Express. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Urban Shore, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.
There are additional methods in which payment may be taken, we will accept a crossed cheque made out to Milestone Proestate India Pvt Ltd or payment can be made directly to the company account, details of this can be provided on request by contacting our Customer Services on firstname.lastname@example.org
or calling 0091 11 4654 8122
Legally binding contract
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.
You can cancel your order within 24 hours of placing it if it has been paid by credit/debit card by notifing us by email of your intention, quoting the order number.
Urban Shore hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer an exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened and unused condition. Due to hygiene issues we can not accept back any product that has been opened, or not in its original packaging.
Your statutory rights are not affected.
We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:
i. administration of our site:
The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.
ii. customer service:
We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.tus of your order.
iii. direct marketing:
We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information from other carefully selected companies.
You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes.
v. data protection
Damage to your computer
Urban Shore makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Urban Shore will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Limitation of liability
Urban Shore makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.
Complaints & submission of information
If you wish to contact us to complain about any matter in regard to the merchandise, please email us at email@example.com
or write to us at:
Customer Services, Urban Shore, N8 N Block Market, GK II, New Delhi, 110 048, India
We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us (‘information’) will be treated as non-confidential and non-proprietary.
The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of Urban Shore, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.
Changes to legal notices
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.