ORDERING

      Email us at customerservices@urbanshore.in or call 011 46548122 between 9.30am and 5.30pm IST, Monday to Friday, except Bank Holidays.

      Yes. Please call the Customer Service team on 011 46548122 between 9.30am and 5.30pm IST.

      You can pay with Visa, MasterCard through Paytm, Razorpay, Direct Bank Transfer and Cash on Delivery  (available only in Delhi/NCR) .

      Typically within two working days is for Delhi/NCR (when ordered before 3pm). Please refer to Delivery by location.

      Yes, simply click on the ‘track your order‘ link in the confirmation email you received.

Once your order has been placed, unless you make a change within a short time frame of the order being made, we’ll be unable to amend any details. You can, however, cancel your order (if it has already been dispatched we’ll need you to return it). Please call our Customer Service team on 011 46548122 or email them at customerservices@urbanshore.in.

      Yes, all orders need a signature on delivery. Please ensure you enter a delivery address where someone will be in to sign for your parcel.

All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

      We have a list of authorised retailers on Find a Stockist

      We currently offer FREE standard delivery above Rs.3000 on all India orders . Next day delivery Rs.700/- per pair..

DELIVERY

By DTDC or Delhivery Courier, between 8am and 7pm Monday to Saturday (excluding Bank Holidays). They’ll need to be signed for. If nobody is available at the address specified, Courier partner will try to have the parcel signed for by, and left with, a neighbour. A card will be left stating the location of your package.

Yes, just add the appropriate details during the checkout process. Once the order has been shipped, we’re unable to change the address. Please make sure someone will be in to sign for your order.

      We currently only deliver to mainland INDIA only. To locate a stockist near you, click on Find a Stockist.

All full price and Outlet lines are eligible for free returns.
We doesn’t facilitate reverse pickup of the product, therefore, we encourage you to return & bear the shipping charge for your product within 14 days of registering the complaint.

Sale and Clearance lines are not eligible for returns.
Merchandise purchased during promotional offers or discounted scheme cannot be returned, exchanged or refunded.
No cash returns are provided.
We will pay for the return when the goods are faulty or if we shipped the wrong item

RETURNS, REFUNDS & CANCELLATIONS

You can return any item for a refund within 15 days of receipt. Returned must be unworn, in the original condition you received from us, and accompanied by our packing slip.

An email will be sent to confirm your refund is in process. Please allow up to 14 days.
We will issue Credit Note against refund initiated only.
Credit Note will be valid for two months from the date of issue.

If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact our Customer Service team on 011 46548122 or at customerservices@urbanshore.in.

If you bought your shoes from UrbanShore.in, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If the shoes are in a re-sellable condition, most retailers will be happy to do an exchange or refund.

      We offer fantastic prices on our clearance lines and they are not eligible for  returns. This does not affect your statutory rights

CARING FOR YOUR SHOES

We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team on 011 46548122 or email them at customerservices@urbanshore.in if you need further help.

The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please call our Customer Service team on 01146548122 or email them at customerservices@urbanshore.in *Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.

TECHNOLOGY & FOOT HEALTH

      We recommend our footwear for daily walking/strolling/non-sport use.

We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.

If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.

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