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Returns & Exchanges


We are committed to ensuring your satisfaction with any product you have ordered from us.

We offer 15 days return policy from the delivery date of the product.

You may return merchandise to us in the following ways:

You can e-mail us at or

  • Go to ‘Orders’ and select the item(s) you want to return.
  • Click on the ‘Return’ option.
  • Select your reason for returning the item and confirm your return request.


Urban Shore doesn’t facilitate reverse pickup of your product, therefore you need to bear the shipping charge and return the item to us within 14 days of registering the complaint.

We shall process the return subject to receipt of the merchandise at our warehouse in the following conditions:-

a)    The pair should carry the original technology tag, with MRP Sticker affixed on the tag.

b)    The guideline stickers on the back (outsole) of the product.

c)    The sticker on the other side with Style name, barcode and style code.

d)    Inserts in both the sides.

e)    The item must be returned in the original brand box (packaging).

Any returns/exchanges by courier must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not properly accompanied by the proper sales invoice.

Unfortunately, we can’t replace products that you’ve already ordered. On the bright side, you can request a return and place a separate order for the new product(s) you want to order. We’ll help you along the way.

Please note:

Merchandise purchased during promotional offers or discounted scheme cannot be returned, exchanged or refunded.

Kindly Note: No cash returns are provided
A Credit Note will be issued and will be valid for one month from the date of issue.

This note can be redeemed only one time; it cannot be use partially. You can use this credit note for the purchase of same value or higher value. It can only be redeemed for purchases made on


You may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 72 hours from the date of delivery.

Please do not accept delivery of any item where the outer packaging is damaged or tampered with in any manner.

Modification of Terms and conditions of Exchanges and Returns policy: may at any time modify the User Agreement without any prior notification to you. Management decision of the would be the final decision subsequent to any modification of the User Agreement. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.

If you have any questions, please call us at 011 4654 8122 or email us at



5.00 out of 5
2020-05-21 02:19:34

Loved my Iqushions comfy and even better washable - thanks for a speedy delivery..
On IQUSHION Men’s Ergonomic Flip-Flops
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5.00 out of 5
2020-05-01 13:54:22

very stylish
On IQUSHION Ergonomic Flip-Flops
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5.00 out of 5
2020-03-17 14:03:46

I have always been looking for comfortable platform heels, and i am so impressed by these slippers from @fitflop, they are super comfortable stylish and trendy. I can club these with any kind of outfits.
On Twiss Leather
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Parveen Goel

5.00 out of 5
2020-03-15 01:26:19

Excellent fit! Trendy design! Offers the elegance of wearing a short heel with super super super comfort! The phone staff too was cordial and prompt. I've been using Fitflops from the last 7-8 yrs. Ever so satisfied! Its just that the color is slightly on the pinkish side, though I expected more on the beige side.
On Fino Marble Gem Toe-Thongs
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5.00 out of 5
2020-03-04 10:16:18

This is so fancy and cute . The color is so nice and its so comfortable. Sole is soft and strong. The quality is so good
On Lulu Glitter Toe-Thong
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